Free Shipping Over $300 AUD
All Item Costs Are In AUD
Free Shipping Over $300 AUD
All Item Costs Are In AUD
* Please note the cost of all Delivery and Return postage is at your own expense.
* We do not ship to a PO BOX. If your delivery address contain PO BOX we will contact you to arrange an alternative shipping address.
|Australia||$10.00 EXPRESS Shipping for all orders||1-3 Business Days|
|New Zealand & Singapore:||AUD $20.00||2-3 Business Days|
|United States & all other International:||AUD $40.00||5-10 Business Day|
We ship all Domestic and International Orders via Australia Express Post.
Delivery can take up to 1-5 business days in major metro areas and capital cities and up to 10 Business days during Christmas and sale periods.
Please allow 24hours for the warehouse to process your order if your order was placed on a Weekend/Public Holiday.
Orders placed after noon AEST will require an additional 1 business day to be delivered.
Once your order has reached the Australia Post Delivery Hub you will receive a shipping confirmation email, which will include a tracking link for you to follow your order.
Orders will be delivered between 7am and 5pm and will require a signature on delivery. If you’re not present when delivery is attempted, the driver will leave a card in your mailbox with information on how to collect your parcel at your nearest Australia Post outlet.
For further enquires on you’re your parcel location, please contact Australia Post here
Delivery may not apply to your region. To find out if your delivery address falls under the express post network, visit Australia Post here.
All couriers must be booked before 12pm. If the parcel is eligible, you will be required to pay the difference in postage over the phone.
Courier Fee $20AUD
International shipments can be subject to customs or import duties once they reach their destination. In these circumstances the responsibility falls on you to pay the charges to release the goods from the shipment.
Unfortunately, we’re unable to estimate what these charges will be, so we recommend you contact your local customs office to find out the exact deal.
Cost of Delivery and return is under you own expenses.
New Zealand or Singapore, you will be shopping on our Australian website in AUD currency & AU sizing.
If you are based anywhere else in the world you will be shopping from our US website in USD currency & US sizing. Please see our size chart below for reference:
SIZE 6 AU - 2 US SIZE 8 AU - 4 US
SIZE 10 AU - 6 US SIZE 12 AU - 8 US
BELGIUM, CANADA, CHINA, CROATIA, DENMARK, DUBAI, ESTONIA, FRANCE, GERMANY, HONG KONG, HUNGARY, IRELAND, ISAREL, KOREA, LTIHUANIA, MALAYSIA, MALTA, NETHERLANDS, POAND, PORTAGUL, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, UNITED STATES,
PO BOX N97
Contact our Customer Service Team to obtain a Returns Authorization Number (RA#) before you return the item.
Email: firstname.lastname@example.org (preferred option)
Phone: +61 402 644 954 (9am – 5pm AEST Mon – Fri)
You can return any item purchased for a
of the purchased price (excluding delivery and return postage) original order provided it meets our Terms & Conditions for returns.
Once you have received your RA# from our team, you must fill in your Return Slip (incl. in your original package) and post it back with your order. Form available for printing on our website. Return must be return 10 days starting from the day you receive your item.
If you are an International CHARLOTTE ROSE customer and wish to return your order please notify us immediately via email and we will assist you with your return.
We understand your return may take longer than 14 Working Days to get back to us. Please allow 20 days for your return to be process, assess and refund to your account if proven successful.
To be eligible to return and item and receive an online exchange, online credit for your returned item/s, they must be;
Return fail to comply with the above terms and conditions will be return back to you. Delivery once again will be under your own expense.
The goods are your responsibility until they reach our office, so ensure it’s packed securely with tracking number or using a postal service that insures you for the value of the items you are posting.
It can take up to 10 business days for your return to arrive to our office, undergo a quality check and have your return processed. Hence it is advisable that you return the item ASAP for change of mind to avoid delay later than 10 where we cannot accept exchange, credit note or refund after this point.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you under your own expenses.
Once your item has been received we by us will email to notify you. Then another email to notify you once this have undergone quality check up and is approve or reject by our company for exchange, credit note or refund. This will take 2-4days.
It will take us 2-4 days to process this so please be patience to hear from us as sometime we can be quite busy.
YOU MUST FILL AND COMPLETE THE RETURNS FORM BY PRINTING THE RETURN FORM AVAILABLE ON THE WEBSITE AND ENCLOSE IT WITH THE GOODS YOU ARE RETURNING WITH YOUR RA# NUMBER.
RA# WILL BE EMAILED TO YOU AFTER YOU HAVE EMAIL US TO REQUEST FOR IT.
Please be advised Credit Notes are valid for 8 Weeks from the date given.
Credits can only be used on our Online Store: www.charlotterosetrend.com
There are strictly no extensions on all Credits.
Credits are not to be used in conjunction with any other offers/ promotions.
Please allow 2-4 days before we can process your credit note.
Please note discount codes can only be redeemed on full price items.
They cannot be used in conjunction with sale products.
If you wish to exchange, please notify us via email with your preferred style/size/colour as soon as possible, so you don’t miss out.
We only allow Exchanges or Credit notes on Sale Items, not Refunds within 10 days time frame.
Items can exchange for same style, for a different colour or size. Items cannot be exchanged for other products.
If the items you are after has been sold out, we will refund you the cost of the product exclude pre and post delivery cost.
Regrettably we cannot hold items for exchange while we wait for your item to be returned.
We unfortunately cannot process refund for missing items or faulty stain/tear cause by you.
Refund only acceptable if proven item is already faulty before you received it. Otherwise credit note or exchange only if item is not faulty.
All orders are inspected before packaging to ensure they are in excellent condition.
In the unlikely event that the garment is deemed faulty, please contact us so we can resolve this issue for you.
Please allow 1-6 days to allow your refund to appear on your account.
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the checkout section of the site. If this is not noticed until after your order is finalized, please contact us immediately.
+61 402 644 954 or with any queries.